Turner Hastings products are covered by warranties of up to a Lifetime*
Turner Hastings ensures that all of its products are made using the highest quality materials and workmanship. In addition to the guarantees provided under the Australian Consumer Law, they offer extended warranty periods from the date of purchase or handover that their products are free from all defects in materials and workmanship, subject to the terms and conditions detailed on their website. Should you find a fault within the warranty period, Turner Hastings will, at its discretion, repair or supply a replacement for the faulty product or component.
Baths
- TitanCast Baths – Lifetime Warranty
- MagnaCast Baths – 5 Year Warranty
- Acrylic Baths – 5 Year Warranty
- TitanCast and MagnaCast baths are approved for outdoor use and covered under warranty in outdoor installations for 12 months
Basins, Legs & Pedestals
- Made in England & TitanCast collections (including basin stands, Mayer collection) – Lifetime Warranty
- Fine fireclay, ceramic wash basins, pedestals & ceramic legs – 6 Years
Vanities
- Made in England collection, Bergamo & Coventry vanities – 5 Years
- Compact vanities & Companion Vanity Range – 3 Years
- Marble tops (Coventry & Mayer collections) – 3 Years
Kitchen Sinks
- Sinks – Lifetime Warranty
- Cove range – 6 Year Warranty
- 12 month transit damage guarantee (excludes Cove range)
Please note that fireclay is a natural product and therefore subject to variations. This should be seen as a quality that adds to its natural beauty. Variations +/- 2% to the specifications are common and acceptable. Never cut out or construct your bench top or kitchen cabinetry without having the sink onsite with you for measurements. If cabinetry or bench tops have been cut without the sink being measured, and the sink does not fit, Turner Hastings will not cover any costs of replacing or modifying any cabinetry or bench tops.
Kitchen Accessories
- Stainless Steel Grid – 3 Years
- Rubber Sink Mat – 1 Year
- Traps & Waste Outlets – 1 Year
Toilets – Made in England Collection
- Vitreous China Toilets – Lifetime Warranty
- Inlet & Outlet Valves – 3 Years
- Toilet Seats – 2 Years
Toilets – Turner Hastings Collection
- Inwall Cistern Frame & Tank – 15 Years
- Ceramic Toilets – 12 Years
- Inlet & Outlet Valves – 3 Years
- Toilet Seats – 1 Year
For After Sales & Service enquiries you can contact Turner Hastings directly on 1300 00 22 84 for assistance. For Turner Hastings full warranty terms click here.
- Turner Hastings sinks are covered by 365 days transit insurance – if there is damage in transit of your Turner Hastings sink, we will replace the product free of charge within 365 days of the invoice date (excludes Cove sinks). To claim, email a photo of the damaged product in its original box to us and we will arrange a replacement to be sent to your address. Please note, no claims can be accepted without the original box in the photo.
