We want you to love your products. If you change your mind, you can return eligible items within 30 days of delivery.

Returns are available for refund or website credit.

Please note: Original shipping costs are non-refundable and return fees apply based on item size and location.

If your item has arrived faulty, damaged or incorrect, please reach out to our customer support team for further assistance. Please note, all deliveries are required to be inspected once delivered and any issues must be reported to our Customer Service team within 24 hours of the delivery date.

How it works

Our Returns Portal makes it easy for you to return or website credit your order yourself. Here's how it works:

1. Step One. Select the items you want to return in the returns portal.
2. Step Two. Print and attach your label, or show it at Australia Post to print. Large return? We'll arrange a courier.
3. Step Three. Drop it off at your nearest Australia Post Office. Too easy.

Create my return

General Conditions

You may return eligible items within 30 days for a refund or website credit to use online, excluding original shipping and return fees. To be eligible for a refund or website credit, returned product(s) must:

• be in original, unused and uninstalled condition
• be returned in original packaging
• have packaging free from damage, writing and postage labels
• be resealed using clear tape only
• not be part of the excluded products category
• have photos supplied before a courier collection is booked for medium and large items

While items are in your care, they remain your responsibility. Returns that arrive damaged or not in original condition may be declined. For order amendments or cancellations prior to delivery, please contact our team.

Please note, website credits can only be used online and cannot be used in Tradelink stores.

Exchanges

We don't offer direct exchanges. If you prefer a different item, simply submit a return request for the item you no longer need and place an order through our website for the item you require.

Return Fees & Postage

Return fees apply for change-of-mind returns. These fees help cover the cost of your return freight, handling and processing, and are based on the size, quantity and location of the product(s) being returned.

Australia - Metro Returns

• Small items - $24. Examples: most tapware, showers, and accessories under 1 metre.
• Medium items. Heated towel rails - $50. Other medium items - $100. Examples: sinks, basins, toilets, mirrors, and showers over 1 metre. Some medium items may need to be returned wrapped or secured to a delivery skid or pallet.
• Large items - $200. Examples: vanities, baths, shaving cabinets, and other bulky items. Large items must be returned wrapped or secured to a delivery skid or pallet. We will arrange collection and return of these items as part of the return fee.

Australia - Regional & Rural Returns

Regional and rural return fees may vary depending on the item size and collection location.

• Small items: from $24. Examples: most tapware, showers and accessories under 1 metre.
• Medium and large items: quoted based on return shipping costs. The return fee will not exceed the original shipping fee paid. If your order qualified for free shipping, our Returns Team will provide a return freight quote prior to booking the return.

A member of our Returns Team will confirm all applicable return fees before the return is booked.

Excluded Products & Special Return Conditions

The following categories have specific return conditions for change-of-mind returns:

Fienza Stone Baths

• Returns accepted within 30 days of delivery
• Refund or website credit available
• 25% restocking fee applies
• Return freight fees apply

Change-of-Mind Returns Are Not Accepted For:

• Clearance, discontinued, or final sale items
• Custom, made-to-order, or special-order products (including made-to-order vanities, mirror cabinets, mirrors, and spa baths)
• Samples
• Commercial quantities or project orders
• Installed or used items
• Products with damaged, missing, or non-original packaging

Additional return conditions may apply to certain brands and product categories.

Processing Your Return

Once your return arrives at our warehouse:

• Items are inspected to ensure they meet return conditions
• Refunds are processed within 10 business days
• Refunds are issued to your original payment method
• Website credits are issued via email