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Delivery
Do you deliver Australia-wide?
Delivery is available to most of Australia, using a combination of our own managed trucks in metro areas, plus TGE couriers and Australia Post servicing remote areas.
Some bulky items can't be delivered to remote locations. You'll see this on the product page and in the cart shipping calculator. If an item isn't available to your area, contact your local Tradelink store, they can arrange ordering and delivery closer to you.
Do you offer click & collect?
We do not offer click & collect on our website, but if you would prefer to collect from us in store or need something urgently, please contact your local store directly and they can assist.
How much does delivery cost?
Every product page has a delivery calculator under the Add to Cart button: pop in your postcode for the cost and timing. Add everything to your cart to price delivery on the whole order before you check out.
How long will my order take?
In-stock items are dispatched within 24 hours, and most metro orders arrive within a couple of days. Items stocked with our suppliers or made to order take longer, and the delivery calculator gives you the estimate for your postcode. You'll get a tracking link the moment your order leaves the warehouse.
Do I need to be home for my delivery?
For small parcels, no: the courier follows your delivery instructions. Large and bulky items are delivered to the garage or carport of homes with flat driveways, so line up a hand for stairs, apartments or tricky access.
Can I split my order or get some items sooner?
An order ships when everything on it is ready. Need the in-stock items first? Place them as a separate order and they'll be on their way.
What if something arrives damaged?
Check your delivery when it lands and tell us within 24 hours: transit insurance covers every order. Contact the team and we'll make it right.
How do I buy a product or brand not listed on the website?
Our online store has a selected range available to buy and have delivered to your home. Contact your local store for more brands including trade only products.
I am a tradesperson, how do I get trade products delivered?
You can login to the Trade Portal to access your account and purchase trade products. Alternatively find your local store for delivery support.
Returns and refunds
What's your returns policy?
Changed your mind? You've got 30 days from delivery to return eligible items for a refund or store credit. Items need to be unused, uninstalled and in their original packaging. The full detail is in our returns policy.
How do I start a return?
Head to our Returns Portal, select the items, and follow the steps. Small items go back through Australia Post, and for the big stuff we arrange a courier.
Are there return fees?
Yes, for change-of-mind returns: from $24 for small items up to $200 for large ones in metro areas, based on size and location. We confirm the fee with you before the return is booked. Original shipping isn't refundable.
What can't be returned?
Clearance and final-sale items, custom and made-to-order products, commercial quantities, and anything installed, used or missing its original packaging. The returns policy has the full list.
When will I get my refund?
Within 5 to 10 business days of your return passing inspection at our warehouse, back to your original payment method. Store credits arrive by email.
What about faulty products?
That's separate from change of mind. Report transit damage within 24 hours of delivery, and contact us any time a fault appears: Australian Consumer Law has your back, and so do we.
Payments and ordering
How can I pay?
All major credit and debit cards, plus PayPal with no surcharges for any payment method, so get your points! The full list is on our payment methods page and at checkout.
Can I change or cancel my order?
If it hasn't shipped, usually yes. Contact us as soon as you can and we'll do our best to catch it.
Where's my order?
Track it any time with the link in your dispatch email, or through our track your order page.
Do prices include GST?
Yes. All prices are in Australian dollars and include GST.
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