Nero offers up to 25 Year Residential Warranty as outlined below.
Nero Tapware is committed to providing high-quality products designed to meet the highest industry standards. Our warranty reflects our confidence in the durability and reliability of our products.
Premium Ranges
Zen, Opal, Kara, York, Bianca, Mecca & Mecca Care Tapware:
- 25 years replacement cartridge only
- 25 years replacement products or parts on all finishes
- 2 years replacement products or parts & labour
Zen, Opal, York, Bianca, Mecca & Mecca Care Showers:
- 25 years replacement products or parts on all finishes
- 25 years on hand showers, shower heads, shower hoses replacement only (labour not included)
- 2 years replacement products or parts & labour
Zen, Opal, Kara, York, Bianca, Mecca & Mecca Care Bathroom Accessories:
- 25 years replacement products or parts on all finishes
Heated Towel Rails:
- 25 years replacement products or parts on all finishes
- 1 year on power transformer (replacement only)
Electronic Mixers / Taps & Push Taps:
- 25 years replacement products or parts on all finishes
- 2 years replacement products or parts & labour
Standard Ranges (if not detailed in table above)
Mixer Taps:
- 15 years replacement cartridge only
- 10 years replacement products or parts on all finishes
- 10 years on washing machine stops (replacement only)
- 1 year replacement products or parts & labour
Showers:
- 10 years replacement products or parts on all finishes
- 10 years on hand showers, shower heads, shower hoses replacement only (labour not included)
- 1 year replacement products or parts & labour
Bath Outlets:
- 10 years replacement products or parts only on all finishes
Bathroom Accessories:
- 10 years replacement products or parts only on all finishes
Other Accessories:
- 10 years on universal pop-up waste (replacement only)
- 10 years on bottle trap (replacement only)
- 10 years on glass hardware (replacement only)
- 10 years product replacement and 1 year labour on toilet push plate only
- 10 years product replacement and 1 year labour on cistern only
- 10 years on floor wastes (replacement only)
The warranty period commences from date of purchase or, for new buildings, date of handover. To make a warranty claim, proof of purchase, handover documentation for new homes or equivalent documentation must be supplied for warranty claims to be considered.
Nero also offer generous warranty periods for commercial installations. To view these warranty periods and for their full warranty document click here
- Delivery insurance is included on all product deliveries. Please note, goods need to be inspected within 24 hours of delivery for breakages
