Caroma products are covered by warranties of up to a Lifetime*
Caroma products are manufactured to the highest standard and in addition to the guarantees provided under the Australian Consumer Law, they offer extended warranty periods from the date of purchase or handover that their products are free from all defects in materials and workmanship, subject to the terms and conditions detailed on their website, for additional peace of mind.
Baths
- Bath shell – 20 Years
- Labour, replacement product or parts – 1 Year
Basins
- Basins – 20 year replacement product; 1 year parts & labour
- Basin Dress Rings – 5 year replacement product
Sinks & Tubs
- Sinks – Lifetime replacement product or parts; 1 year replacement product/parts or labour
- Urbane II Coloured Sinks with PVD Coating – 7 year replacement & labour
- Tubs – Lifetime replacement product or parts; 1 year replacement product/parts or labour
- Accessories & Spare parts – 1 year replacement product or parts
Showers
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20 years cover for replacement product or parts only*
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1 year cover for labour
*Excludes shower sliders, soap dishes, wall fixings, mounting brackets and metal flex hoses – 12 months parts only.
Taps, Outlets & Mixers
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20 years cover for replacement product or parts only†
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10 years cover for Tapware Engine* replacement parts only
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1 year cover for labour, pull down/out hoses, spray heads and ceramic disc spindles
*Tapware Engine includes ceramic disc mixer cartridge, aerator and ultra flex pex hose.
†Excludes plastic jumper valves – 3 months parts only; copper jumper valves – 12 months parts only.
Finishes (Accessories, Showers, Taps, Outlets & Mixers)
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20 years cover for PVD (Physical Vapour Deposition) product finish
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20 years cover for Chrome product finish
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10 years cover for all other product finishes
Toilets
- Toilet suites – 20 year replacement product*; 1 year parts & labour
- Toilet Seats – 1 year replacement product or parts
- Concealed Toilet Buttons – 5 year replacement product; 1 year parts & labour
- Electronic Bidet Seat – 2 year replacement product or parts (excludes consumable parts such as filters)
*Excludes inlet and outlet valve washers – 1 year parts and labour only.
Geberit Cisterns are covered by a 25 Year spare parts warranty and 15 Years on the tank and frames.
Accessibility/maintenance: the dual-flush plate acts as the button and provides the access required for servicing the internal parts of the cistern. For After Sales & Service enquiries you can contact Geberit directly on 1800 GEBERIT for assistance.
Wastes & Traps – 1 Year
Kitchen Accessories – 1 Year
Should any warranty claim be made and attended to by a Caroma authorised Service Agent and, in the opinion of the Service Agent or Caroma, the problem was from faulty installation, use of the products in conjunction with products of another manufacturer, or some other cause other than a manufacturing defect for which Caroma is responsible, Caroma Industries Limited reserves the right to charge a service fee for each service staff attending the premises where products have been installed.
For After Sales & Service enquiries you can contact Caroma directly on 13 14 16 for assistance.
To view the Caroma Warranty Document, click here.
- Delivery insurance is included on all product deliveries. Please note, goods need to be inspected within 24 hours of delivery for breakages
