Yes, you can place your order online and all charges will be invoiced to your Trade Account.

Yes. The main trade account User will need to invite each employee to the Tradelink Trade Portal / App and give them access to place orders using the Businesses' Tradelink Account. Once they have registered to use the Tradelink Trade Portal / App (*see Using the Tradelink Trade Portal / App) they will be able to place online orders.

Items are listed with both your negotiated Trade prices as well as the recommended retail price.

Item prices do not include GST. GST is added to the Cart total at the Checkout stage.

No. Delivery charges will be added to the invoice as per your negotiated rates in your Tradelink Trade Account Terms and Conditions.

Yes, you can choose your prefered date and time for delivery. *Subject to availability and available delivery times.

Yes, you can note any special conditions or instructions, at Checkout, when placing your order.

If you have received an incorrect items or something is missing, please contact the Delivery branch within 48 hours of receiving your order. Please also advise them of the corresponding invoice or delivery docket number.

Yes. You will be able to select your preferred Click & Collect location at the Checkout stage, when placing the order.

You order will need to be collected as soon as possible. Should you not be able to collect your items within a reasonable timeframe, please contact the Tradelink branch to discuss your options.

No. You will only be able to collect your order during your nomindated Tradelink branch normal trading hours.

Please call or visit your nearest Tradelink Branch to enquire about an exchange or refund within 28 days of receiving your items. Our staff will need to ensure your return meets our Returns Policy before processing a refund. We will accept returns and provide you with a replacement, repair, exchange or credit as per the details outlined in our policy. Please contact your Account Manager or nominated home branch to discuss. *If you notice any damage of faults with any of your items, please notify Tradelink within 48 hours of collection or delivery. We may ask you for photos to inspect the problem or damage.

Please contact your nominated Tradelink branch to enquire about an exchange within 14 days or receiving your items. Our staff will need to ensure your request meets our Return Policy before processing an exchange.

Under the Australian Consumer Law, any manufacturing defects or faults unrelated to the installation, are covered under the manufacturers' warranty. All warranty details can be found online under the Product Specifications or you can contact your nearest Tradelink store to check any warranty details for items not listed online. Please contact your nominated home branch or Account Manager to lodge a warranty claim.

Yes. You can make a payment to your Trade Account online, using Direct Debit, Bpay, Mastercard and Visa. For alternative payment methods, please contact your nominated Tradelink home branch or Account Manager.

Yes. You will be able to see all payments to your account that have been made both online or in branch.