RETURNS & REFUND GUIDELINES
What if I changed my mind or purchased in error?
For most items, we may be able to provide an exchange or refund, provided that it is returned within 30 days and that it has not been used or installed, is in a re-saleable condition and in original, undamaged packaging.
- Please choose items carefully as Tradelink does not take any responsibility for incorrect items purchased.
- Please check specifications of products with your tradesperson prior to placing your order.
- We understand that in some instances you may require a different item than originally purchased.
- Return or refund of a change of mind purchase is at Tradelink’s discretion.
- A copy of your receipt/tax invoice is required as proof of purchase.
- If the item was delivered, any delivery fees paid are non-refundable.
- Returns will be processed back to the original form of payment.
If your item is unsuitable or not the right colour, fit or model, you may be able to exchange it. Please contact your preferred Tradelink store for help and advice.
We cannot offer a change of mind or exchange on the following items:
- Custom-made products or any products or items specifically cut to size or to specifications.
- Toilet seats, if packaging has been opened.
- Commercial quantities or special project orders.
- Clearance products cannot be returned, exchanged or refunded.
- Goods with damaged or missing packaging.
- Goods that are damaged post delivery.
- Goods that have been used or installed will not be accepted.
A Restocking Fee (supplier’s return and handling fee) up to 20% of the item value may be applicable on any change of mind refund, so please choose carefully.
I found and issue/damage when I inspected the goods
We will accept returns and provide you with a replacement, repair, exchange or refund where the product is faulty, or does not match description.
Please ensure that items are inspected prior to installation. We cannot accept claims if items are damaged during or after installation. If you notice any damage or fault with any of your items, please notify Tradelink within 48 hours of collection or delivery. We may ask you for photos to inspect the problem or damage.
If any items are left unattended on a property or building site, we cannot accept damage claims as we cannot determine how or when any damages may have occurred.
For more details, please contact our Customer Service Team or your nearest Tradelink Store. Contact details and our store finder are listed under: tradelink.com.au/contact-us/
For more information visit our FAQs page.