Yes. We can deliver products purchased online or in-store.

When can I collect up my order?

You will be contacted when your order is ready for collection.

Can I exchange my or order?

If your item is unsuitable or not the right colour, fit or model, you may be able to exchange it . Please contact your preferred Tradelink store for help and advise. Alternatively you can review our Return & Refund Policy and complete the Return Form here. Our team will review your request and be in contact.

In some cases, we may be able to provide a refund of your unwanted item. Please review our Return & Refund Policy or contact your preferred Tradelink store to discuss your options. Alternatively, please complete the online Return Form and our team will contact you. Please note some fees may apply.

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Frequently asked questions

Frequently asked questions

Q: Where do you deliver?

Delivery is offered to customers in most locations. A delivery fee will apply based on the location, size, and service requested. Tradelink does not deliver to PO Boxes or Lockers. Tradelink will not deliver to places that are unreasonable to get to or destinations that we might consider a risk for our drivers. Delivery points requiring ferries, boats or other transportable craft other than our own delivery fleet vehicles may require and extra delivery fee. Alternatively it may be possible to discuss a safe approved drop off point for your delivery. We will require written authority for this. In these circumstances, please contact your Tradelink Branch Manager to make these arrangements and to discuss an appropriate fee. For remote areas and places where our drivers must travel more than 100km an extra fee may apply. Please speak to your Tradelink Branch Manager to quote this fee.

Q: How long will delivery take?

Delivery times may vary due to product availability, size of item/s or proximity to delivery location.

Q: How much will delivery cost?

Delivery costs may vary due to product size and delivery location. For online orders of tapware over $100 value, delivery is free of charge. For all other items, our fees including GST are as follows: Small size items- eg: Tapware $25. Medium size items-eg. Basin: $45. Large size items- eg. Bath:$70. When purchasing multiple items of different size, the delivery fee will be based on the largest size item. Please Note: For remote areas and places where our drivers must travel more than 100km an extra fee may apply. Please speak to your Tradelink Branch Manager to quote this fee.

Q: Do I need to be home to receive my delivery?

The person who placed the order (or pre-determined representative) must be present to sign for the goods. Photo identification may be requested. We will contact you to organise a delivery time that works for you. If you are not able to be present for the delivery, please arrange an Authority to Leave with the Tradelink reprensentative. For Online orders, please note any instructions in the 'Delivery Instructions/ Order Comments' box at Check-Out. If you have given an Authority to Leave at your property or building site, the items are at your risk and you are responsible for any loss, damage, or deterioration to them.

Q: Can I buy online and pick up at a store?

Yes. Most online items are available for Click and Collect.

Q: Can I chose which store I can pick up from?

Yes. When you purchase products online and select Click & Collect, the default store will be what you selected as “Favourite Store” at the beginning of the purchase process. If you need to change this, simply click on “Favourite Store” at the top left-hand side of the screen, and select your preferred Click & Collect store.

Q: What do need to bring to collect my order?

Please bring your confirmation email or tax invoice and photo ID to present for collection.

Q: How long do I have to collect my order?

We ask that you collect your order within 14 days of the items being available for collection.

Delivery
Click & Collect
Returns & Refunds

Do you deliver?

Where do you deliver?

How long will delivery take?

Order with Standard Ship items

How much will delivery cost?

Do I need to be home to receive my delivery?

Can I buy online and pick up at a store?

Can I chose which store I can pick up from?

When can I collect my order?

What do need to bring to collect my order?

How long do I have to collect my order?

Order with Standard Ship items

What happens if I can't collect my order?

Can I send someone else to collect my order?

Can I collect my order outside business hours?

What can be done to fix an issue with the goods?

What if I changed my mind or purchased in error?

Can I get a refund?

Any circumstances when we won’t accept a return?

I found an issue/damage when I inspected the goods

Can I use a different card for a refund?

Does the refund have to be to the same account?

Can I return an online order at a Tradelink Store?

Can I return something purchased as a gift for me?

What if a product I purchased goes on sale?

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