Effective 2 December 2024
This Returns Policy applies if you are a trade customer.
If you are a consumer, please refer to the Returns Policy (Retail).
I changed my mind about this order. Can I cancel it?
If you have changed your mind about a purchase, we may be able to cancel the purchase order. Please contact us to let us know what you would like to do.
If we accept your cancellation, you must reimburse us for our reasonable direct costs arising from the cancellation (including for any Goods ordered by us from our suppliers relating to that Purchase Order which cannot be returned).
For further details, please see clause 3 of the Tradelink Terms of Sale.
I found an issue when I inspected the goods. What happens now?
If you find an issue during inspection, please complete a ‘Problem with a Product’ form to provide us with the full details and a description.
We are not responsible for making good any shortage unless you give us notice of the shortage within 5 days after delivery. You must advise us of any defects within 14 days after delivery.
For further details, please see clause 8 of the Tradelink Terms of Sale.
I found an issue that wasn’t obvious when I inspected the goods. What happens now?
If you find an issue during the manufacturer’s warranty period that wasn’t obvious on inspection, please complete a ‘Problem with a Product’ form to provide us with the full details and a description.
For further details, please see clause 8 of the Tradelink Terms of Sale.
What can Tradelink do to fix the issue with the goods?
If we find the goods are defective, we will either replace the goods or refund the price you paid (at our option).
We will not offer a return for any goods which are:
- only defective due to damage after delivery;
- have been specifically produced, imported or acquired to fulfil your order; or
- are no longer stocked by us.
For further details, please see clause 9 of the Tradelink Terms of Sale.