Tradelink is a trade-first business, proudly built to support Australia’s plumbing industry, while
also
delivering trusted plumbing, bathroom, kitchen and laundry solutions for retail customers.
For more than 150 years, we’ve worked alongside plumbers and builders with the products, expertise
and
service they rely on every day. That deep trade knowledge underpins everything we do - from supporting
large-scale commercial projects to helping homeowners and renovators bring their spaces to life.
With a national network of 200+ trade branches and inspirational showrooms, an exclusive Trade Portal
for account
customers, and a comprehensive online retail offer, we combine the strength of a national supply network
with
personal service and trusted advice. Nationally connected and locally focused, our teams are embedded in
the
communities they serve, partnering with trade and retail customers to deliver projects of every scale
across
Australia.
Trade Promotions
Access exclusive deals, rewards and limited-time offers designed specifically for Tradelink Trade Account
holders.
You’ll find the latest promotions for eligible products and spend-based rewards right here and
in-branch.
To view pricing, availability or to shop an offer, log in to your Trade Portal or the Tradelink Trade
App.
Manage your trade business from anywhere with the Tradelink Trade Portal and App:
Access thousands of products, search by category or item number
See your personalised trade prices and live stock availability by branch
Place orders for Click & Collect or straight-to-site delivery
Create and reuse order lists for faster reordering
Invite your team so they can order under your account
Track orders, invoices and delivery status on the go
To start using the Portal or App, you must have a Tradelink Trade Account. You can get one
here.
If you already have a Trade Account and would like to register to access the App & Portal, please
reach out
to your local branch for access assistance.
Once your Trade Account is linked, download the app or log in with your registered email and mobile
number.
More information, FAQs and helpful instructions can be found here.
Apply For A Tradelink Trade Account
Managing cashflow is a critical factor to growing a successful business. Opening a Tradelink Account is
an
essential step towards your business confidently taking on more and larger projects, and we’re
here to
help you every step of the way.
Apply for a Tradelink Account today by downloading and completing the relevant CASH or
CREDIT
Account form below.
To provide you with the best possible service, please return your application directly to one of
our Stores.
By visiting or emailing your preferred store, you’ll have the opportunity to speak with our team,
who can
better understand your specific plumbing requirements and help tailor your account to suit your business
needs.
Please go the Homepage of the Tradelink website to access the Tradelink Trade Portal / App.
Can I use the Tradelink Trade Portal / App if I don't have a Tradelink Account?
No. You will need to open a Tradelink Account to gain access to the Tradelink Tradelink Trade Portal / App.
Can I check my invoices online?
Yes, if you have a Tradelink Account, you will be able to view your invoices and other financial information in the Tradelink Trade Portal / App. If you do not have a Tradelink Account, you will not be able to view invoices online.
I have a Tradelink account but I'm not able to Sign-in to the portal?
If this is your first time using the Tradelink Trade Portal / App, you will first need to Register. If you have already registered and are experiencing issues, please contact our Support Team on Contact us.
I'm trying to register and get an error with my phone number.
To register, the phone number must be a mobile number and must be the same as the primary mobile number listed on your Tradelink Trade Account. You will not be able to register using a different mobile number.
I have a new mobile number and would like to register online using this number.
You will first need to contact your Account Manager or our Credit Support Team to update your mobile number listed in your Trade Account. Once this is done, you will be able to register online using the new number.
Can my employees use the Tradelink Trade Portal / App?
Yes. You can invite each employee or contractor to have access to the Tradelink Trade Portal / App. Once they receive an email notification, they will just need to click on the link to register. Once registered, they place online orders using your businesses' Tradelink Trade Account/s.
Can I order online using my Trade Account?
Yes, you can place your order online and all charges will be invoiced to your Trade Account.
Can my employees order online using my Account?
Yes. The main trade account User will need to invite each employee to the Tradelink Trade Portal / App and give them access to place orders using the Businesses' Tradelink Account. Once they have registered to use the Tradelink Trade Portal / App (*see Using the Tradelink Trade Portal / App) they will be able to place online orders.
What prices are displayed in the Tradelink Trade Portal / App?
Items are listed with both your negotiated Trade prices as well as the recommended retail price.
Is GST listed in the prices?
Item prices do not include GST. GST is added to the Cart total at the Checkout stage.
Are delivery fees listed in the cart?
No. Delivery charges will be added to the invoice as per your negotiated rates in your Tradelink Trade Account Terms and Conditions.
Can I choose when I want to receive my delivery?
Yes, you can choose your prefered date and time for delivery. *Subject to availability and available delivery times.
Can I leave specific instructions for the delivery?
Yes, you can note any special conditions or instructions, at Checkout, when placing your order.
What can I do if I receive the wrong items/or if something is missing from my order?
If you have received an incorrect items or something is missing, please contact the Delivery branch within 48 hours of receiving your order. Please also advise them of the corresponding invoice or delivery docket number.
Can I choose which branch I want to collect my order from?
Yes. You will be able to select your preferred Click & Collect location at the Checkout stage, when placing the order.
How long do I have to collect my order?
You order will need to be collected as soon as possible. Should you not be able to collect your items within a reasonable timeframe, please contact the Tradelink branch to discuss your options.
Can I collect my order outside business hours?
No. You will only be able to collect your order during your nomindated Tradelink branch normal trading hours.
How can I get a refund?
Please call or visit your nearest Tradelink Branch to enquire about an exchange or refund within 28 days of receiving your items. Our staff will need to ensure your return meets our Returns Policy before processing a refund. We will accept returns and provide you with a replacement, repair, exchange or credit as per the details outlined in our policy. Please contact your Account Manager or nominated home branch to discuss. *If you notice any damage of faults with any of your items, please notify Tradelink within 48 hours of collection or delivery. We may ask you for photos to inspect the problem or damage.
Can I change my order after I've received the items?
Please contact your nominated Tradelink branch to enquire about an exchange within 14 days or receiving your items. Our staff will need to ensure your request meets our Return Policy before processing an exchange.
How can I put in a warranty claim?
Under the Australian Consumer Law, any manufacturing defects or faults unrelated to the installation, are covered under the manufacturers' warranty. All warranty details can be found online under the Product Specifications or you can contact your nearest Tradelink store to check any warranty details for items not listed online. Please contact your nominated home branch or Account Manager to lodge a warranty claim.
Can I make an online payment to my Trade Account?
Yes. You can make a payment to your Trade Account online, using Direct Debit, Bpay, Mastercard and Visa. For alternative payment methods, please contact your nominated Tradelink home branch or Account Manager.
Can I see all my payments online?
Yes. You will be able to see all payments to your account that have been made both online or in branch.
Find your local Tradelink Store
With hundreds of branches nationwide, expert advice and the products you need are never far away. Visit your local Tradelink store and get the job done.
