[anchor-link] Travel Mug Offer
[offer-banner-desktop] https://cdn11.bigcommerce.com/s-13ufylmnbu/images/stencil/original/image-manager/app-travel-mug-0524-1920x835-v1.jpg
[offer-banner-mobile] https://cdn11.bigcommerce.com/s-13ufylmnbu/images/stencil/original/image-manager/app-travel-mug-0524-430x640-v1.jpg
[terms-text] *View terms & conditions
[terms-link] https://store-13ufylmnbu.mybigcommerce.com/content/files/Trade%20App%20Offer%20Travel%20Mug%20June%202024.pdf

Trade App

Now Live

  • Access over 10,000 product lines in the palm of your hand
  • Search by product, category, or key words
  • Check stock availability across our branch network
  • Your trade prices listed on every item in addition to retail prices
  • Place orders on site for Click & Collect or Delivery

Get Started

Follow the steps below to start using our App



Apply for or use your existing Tradelink Trade Account – this can be a credit or cash account.



Contact your Tradelink representative or our Customer Service team to link your current email and mobile number to your Trade Account.



Download Tradelink Trade App.



Select Register if you're a first-time user, or Sign In if you are already registered on our Trade Portal or App.

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Don't have a Trade Account yet?

Our Trade Portal and App are available only to customers with a Trade Account.

Apply for Tradelink Credit Account


Frequently Asked Questions

How can I access the Tradelink Trade App?
For iPhone, download the App from the App Store on your mobile phone, or for Android users download from Google Play.
Why do I need to register?
The App displays your account orders and pricing; in order to customise your account we need to securely link your account to the App with your primary contact details.
Do I need to re-register if I'm already registered on the Trade Portal?
No. Your Email and Password will be the same and you can simply Sign In after downloading the Trade App. Similarly, if you Register first on the App, your Username and Password can be used on the Trade Portal.
Do the App and the Trade Portal update concurrently?
Yes. All of your transaction history, Lists and Teams are updated concurrently on both platforms.
Does the App have all the same functionality as the Trade Portal?
No. The App release initially provides the convenience of ordering, creating product lists and inviting your team to the platform. Other features on the Trade Portal such as Account Management, Quotes and Jobs & Customers will be evaluated for future consideration on the App.
Can I use the App on a tablet?
Not yet, configuration of the App for tablets will be a secondary release.
Where can I find additional information on the Trade App?
Head to https://tradelink.com.au/trade-app/ for an introduction to the App or contact your Account Manager or our Support Team.
How do I get to the Trade Portal?
Please go the Homepage of tradelink.com.au to access the Trade Portal.
Can I use the Trade Portal or App if I don't have a Tradelink Account?
No. You will need to open a Tradelink Account to gain access to the Tradelink Trade Portal and App. Click Here to Apply.
Can I check my invoices online?
Yes, if you have a Tradelink Trade Account you will be able to view your invoices and other financial information in the Trade Portal only.

If you do not have a Tradelink Trade Account, you will not be able to view invoices online.
Is my entire invoice and statement history available after I register?
The last 3 months of invoices and statements will be available within 15 minutes of Registration. If you require records older than 3 months, contact Customer Support to arrange for these records to be transferred to your account.
I have a Tradelink account but I'm not able to Sign-in to the Portal or App?
If this is your first time using the trade portal or App, you will first need to Register.

If you have already registered and are experiencing issues, please contact our Support Team.
I'm trying to register and get an error with my phone number.
To register, the phone number must be a mobile number and must be the same as the primary mobile number listed on your Tradelink Trade Account. You will not be able to register using a different mobile number. If you have issues, please contact our Support Team.
I have a new mobile number and would like to register online using this number.
You will first need to contact your Account Manager or our Support Team to update your mobile number listed in your Trade Account. Once this is done, you will be able to register online using the new number. It is best practice to keep your mobile updated at all times, even after you have already registered.
Can my employees use the Trade Portal and App?
Yes. You can invite each employee or contractor to have access to the Trade Portal and App. Once they receive an SMS notification, they will just need to click on the link to register. Once registered, they place online orders using your Tradelink Trade Account/s.
Can I order online using my Trade Account?
Yes, you can place your order online using our Trade Portal and App, and all charges will be invoiced to your Trade Account.
Can my employees order online using my Account?
Yes. The main trade account User will need to invite each employee to the Trade Portal and give them access to place orders using the business' Tradelink Account. Once they have registered to use the Trade Portal (*see Registration) they will be able to place online orders on the Trade Portal or App.
What prices are displayed in the Trade Portal and App?
Items are listed with both your negotiated Trade prices as well as the retail price.
Is GST listed in the prices?
Item prices do not include GST. GST is added to the Cart total at the Checkout stage.
Are delivery fees listed in the cart?
No. Delivery charges will be added to the invoice as listed or, as per your negotiated rates in your Tradelink Trade Account Terms and Conditions.
What are the delivery fees and charges?
Delivery charges may vary based on your order and delivery requirements.
Standard delivery fee: $20.00 (inc. GST)
Non-standard delivery fee: $50.00 (inc. GST) - applicable in the following circumstances:

  • Deliveries outside normal branch delivery areas
  • Urgent or immediate deliveries
  • Two-person deliveries requiring extra personnel for heavy/bulky orders.
*Additional fees may apply for orders requiring a crane, special access crafts (barges/ferries etc) or items sent direct from suppliers.
Can I choose when I want to receive my delivery?
Yes, you can choose your preferred date and time for delivery. *Subject to availability and available delivery times. Currently the minimum delivery time is 2 hours from the time you place your order (rounded to the nearest 30 minutes). If the delivery time is outside business trading hours, the first delivery time the following morning will be displayed.
Can I leave specific instructions for the delivery?
Yes, you can note any special conditions or instructions at Checkout, when placing your order.
What can I do if I receive the wrong items/or if something is missing from my order?
If you have received an incorrect item or something is missing, please contact the Delivery branch within 48 hours of receiving your order. Please also advise them of the corresponding invoice or delivery docket number.
What is the lead time for delivery?
We offer 2 hour delivery in all states with the exception of WA which is 1 hour. From the time the order is placed, the Trade Portal rounds up to the closest 30 minutes, and the App to the closest 15 minutes to calculate the 2 hour window. Note that our Trade Portal and App do not currently display a 1 hour window for WA.
Can I choose which branch I want to collect my order from?
Yes. You will be able to select your preferred Click & Collect location from the Cart, when placing the order.
How long do I have to collect my order?
The earliest availability will be 30 minutes from when the order is placed, and your order should be collected as soon as possible within the the time selected. Should you not be able to collect your items within a reasonable timeframe, please contact the Tradelink branch to discuss your options.
Can I collect my order outside business hours?
No. You will only be able to collect your order during your nominated Tradelink branch's trading hours.
How can I claim a Cash-Back/Credit offer from a Promotion?
For any Cash-Back/Credit Trade offer advertised in branch or online, a credit for the amount will be applied to your Tradelink Trade Account. Please refer to the Terms and Conditions of each individual promotion for further details.
How can I get a refund?
Please call or visit your nearest Tradelink Branch to enquire about an exchange or refund within 28 days of receiving your items. Our staff will need to ensure your return meets our Return Policy before processing a refund. We will accept returns and provide you with a replacement, repair, exchange or credit as per the details outlined in our policy.

Please contact your Account Manager or nominated home branch to discuss.

*If you notice any damage of faults with any of your items, please notify Tradelink within 48 hours of collection or delivery. We may ask you for photos to inspect the problem or damage.
Can I change my order after I've received the items?
Please contact your nominated Tradelink branch to enquire about an exchange within 14 days of receiving your items. Our staff will need to ensure your request meets our Return Policy before processing an exchange.
How can I put in a warranty claim?
Under the Australian Consumer Law, any manufacturing defects or faults unrelated to the installation, are covered under the manufacturers' warranty. All warranty details can be found online under the Product Specifications or you can contact your nearest Tradelink store to check any warranty details for items not listed online.

Please contact your nominated home branch or Account Manager to lodge a warranty claim.
Can I make an online payment to my Trade Account?
Yes. You can make a payment to your Trade Account online, using Direct Debit, Bpay, Mastercard, Visa and American Express.

For alternative payment methods, please contact your nominated Tradelink home branch or Account Manager.
Can I see all my payments online?
Currently you can only see payments made to your account online.

Help us to improve our services!

We are constantly striving to provide excellent service. We’d love to hear your feedback on what’s working well and where we can do better. Your opinions matter and will help us to improve our service.

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