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Returns

Our returns & refunds policy

For most items, we may be able to provide an exchange or refund, provided that it is returned within 28 days and that it has not been used or installed, is in a re-saleable condition and still in the original packaging.

We will accept returns and provide you with a replacement, repair, exchange or refund where the product is faulty, not fit for purpose or does not match the description.

If you notice any damage or faults with your any of your items, please notify Tradelink within 48 hours of collection or delivery. We may ask you for photos to inspect the problem or damage.

If any items are left unattended on a property or building site, we cannot accept damage claims as we cannot determine how or when any damages may have occurred.

Please insure that items are inspected prior to installation. We cannot accept claims if items are damaged during or after installation.

Under the Australian Consumer Law, any manufacturing defects or faults unrelated to the installation, are covered under the manufacturers' warranty. All warranty details can be found online under the Product Specifications or you can contact your nearest Tradelink store to check any warranty details for items not listed online.

Change of mind or purchased in error:
For most items, we may be able to provide an exchange or refund, provided that it is returned within 28 days and that it has not been used or installed, is in a re-saleable condition and still in the original packaging.

Exceptions: We cannot offer a Change of Mind refund or exchange on the following items:

  • Custom made products or any products or items specifically cut to size or to specifications.
  • Toilet seats if packaging has been opened - due to health reasons.
  • Commercial quantities or special project orders

*PLEASE NOTE:
A manufacturer handling fee of up to 20% of the item value may be applicable on any Change of Mind refund so please choose carefully. All Raymor, Oliveri and Johnson Swisse products will not incur any manufacturer fees on returns.

If the item was delivered, any delivery fees paid are non-refundable.

You will need to provide your receipt or tax invoice.

Refunds will be processed back to the original form of payment.

TRADE ACCOUNTS: If you are a trade account customer, the terms and conditions of your account will apply. You will need to provide the orginal invoice for any returns. Any refund will be processed as a credit back to your account.

ONLINE ORDERS: You may return any item purchased online to your nearest Tradelink store. If you are unable to visit a store, please contact our Customer Service Team to discuss your options.