Effective 2 December 2024
This Returns Policy applies if you are a consumer.
If you are not a consumer, please refer to the Returns Policy (Trade).

I changed my mind about this order. Can I cancel it?
If you have changed your mind about a purchase, we may be able to cancel the purchase order. Please contact us to let us know what you would like to do.
If we accept your cancellation, you must reimburse us for our reasonable direct costs arising from the cancellation (including for any Goods ordered by us from our suppliers relating to that Purchase Order which cannot be returned).
For further details, please see clause 3 of the Tradelink Terms of Sale.

I found an issue when I inspected the goods. What happens now?
If you find an issue during inspection, please complete a ‘Problem with a Product’ form to provide us with the full details and a description.
For further details, please see clause 8 of the Tradelink Terms of Sale.

I found an issue that wasn’t obvious when I inspected the goods. What happens now?
If you find an issue during the manufacturer’s warranty period that wasn’t obvious on inspection, please complete a ‘Problem with a Product’ form to provide us with the full details and a description.
For further details, please see clause 8 of the Tradelink Terms of Sale.

What can Tradelink do to fix the issue with the goods?
Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.
Subject to your consumer law guarantees, we will not offer a return for any goods which are:

  • only defective due to damage after delivery;
  • have been specifically produced, imported or acquired to fulfil your order; or
  • are no longer stocked by us.

For further details, please see clause 9 of the Tradelink Terms of Sale.

Our returns & refunds policy

There are no products listed under this category.

Need Inspiration?

Tradelink is here to help! With advice and tips for the big builds, the small fixes, and everything in between, you'll have the inspiration and guidance you need.

buying guide

guide
inspire

inspire
learn

learn

My Cart  

×