At Tradelink, we’re serious about being the best in the business, and committed to improving our offering and service to you.
We put ourselves on the line last year with ‘Our Promise to You’, raising the bar on customer service with six key promises. The promises set a minimum standard that we accept to ensure you always get consistency in service, product choice and product availability – no matter what Tradelink branch you shop at.
Since then, you’ve told us that there are other things we need to improve on to ensure we are easy to do business with. With your feedback in mind, we’ve reviewed our promises to ensure they are about the things that matter to you.
We know keeping you sweet means keeping our promises, so if you catch us breaking one, make sure you let us know! You’re our top priority and we’re committed to making your experience with Tradelink the best it can be.
Always stocking the products you use and need every day is a bit of a no-brainer. You’ve told us what products we need to have on hand and we’re going to make sure they’re available in every branch – if not, we’ll give you a $50 credit.Our NEW 1000+ everyday essentials list is based on feedback from customers like you and we have a specific list of items for each state, because plumbers working in Tassie need different stuff than those working in Katherine! You’ll find these lists below.
Please click on the links below to view the 1000+ everyday essentials list for your state:
Note: The Customer Service Promises apply to trade account customers only. T&Cs apply. See in branch or read the full Terms and Conditions for details.
A member of the Fletcher Building Group.